Photographer FAQ
In order to set up an account, please visit our Photographer Signup Page, choose a plan and submit your contact information. A dedicated partner relations manager will contact you shortly to help you get your account set up and offer a personal training session to help you get the most out of your Snapizzi account.
Please contact support and we will help you create an event on your account and follow-up with you until and after the event to make sure you have everything covered.
Shooting a barcode can be done a number of different ways. Whether you have the subject hold a barcode, wear a barcode on a race bib or shoot the barcode before taking pictures of your subject, we can still perform automatic subject identification. Refer to our 'Camera Shoot Guide' for further details.
You can use the Snapizzi system even if you don't use a barcode. You can set a gallery to be public and allow anybody who visits your site to access the pictures and buy products and packages. Race photographers can manually enter bib numbers if they did not choose to use our barcode and automatic subject identification technology.
If your customer loses their barcode, you can email their picture to them through the 'Email Selected Subjects' feature of our site.
Yes, our Camera Cards have randomly generated barcodes so that picture codes cannot be guessed by unauthorized parties.
In order to create barcodes for use, you can access the 'Generate Camera Cards' link while inside of a job. We supply a few templates that you can choose, ranging from a Business Card template to a slate style School Card template. We also can generate barcodes as individual JPG or GIF images which you can use to place anywhere you can think of.
When you generate Camera Cards through the site, we immediately give you a download prompt which you can use to save Camera Cards in a PDF format to your computer. If your request for Camera Cards is greater than 100 unique codes, we will then notify you that the PDF if being generated and will be emailed to address on file.
There is no fee for generating Camera Cards. You can create as many as you need!
A job is a gallery that has pictures grouped by event. A job its own images, subjects, picture codes, price listing and privacy settings. Every job you create is a brand new gallery with a blank slate.
There is no limit to the amount of jobs you can have in your account.
Due to the possibility of a job containing orders and the fact Snapizzi does not charge you for storage, we do not offer the ability to delete jobs. If you do not wish a job to be visible to your customers, you can mark a job as inactive. You will still be able to access and work with an inactive job.
We have two methods of uploading images to your account.
The first we offer is a web-based Java applet that allows you to upload images from within your web browser. This method allows you to immediately upload images and have them posted to your account in a short amount of time. The Java applet can be accessed by clicking on Upload Photos (<100) and is best suited for a small volume of images as it is browser based and closing the page or navigating away will cause the process to stop.
The second method of uploading is by connecting to Snapizzi via FTP or File Transfer Protocol. By utilizing the FTP method of upload, all you need is an FTP client. If you do not have one, you can download a free one via links posted under our 'Upload Photos (>100)' section of a Job. Our server information is as follows:
Server: ftp-production.snapizzi.com
Username: <your email address>
Password: <your Snapizzi password>
With FTP you can connect to our server and upload a large volume of images which you can stop and resume at your discretion. FTP allows you to resume an upload even after there is a disconnect from the server that may occur if your internet connection is lost.
The Snapizzi system is built to handle the JPG format as we do not reprocess your images once you have uploaded them to our server. Because of that, there is not a significant advantage of storing the much larger RAW file.
The size of images you upload comes down to your preference and how much bandwidth you have.
The picture upload time is dependent on your upload speed. You will need to see how fast you can upload a file and calculate the time you must allot to the transfer process. Upload speeds are dependent on the amount of pictures you want to upload and the size of your files.
Pictures are available for access immediately after you upload them if your job is set to 'Public' or 'Password Protected'. If you have set the job to 'Private Individual', then you must scan for picture codes before the images will be accessible to your customers.
We never leave your photos unprotected. All accounts have a Snapizzi watermark by default. You can change the watermark graphic at any time by visiting the 'Sales and Marketing' tab and uploading your own. Your custom watermark can be either a JPG file or a transparent PNG file. Upon uploading a new watermark, all pictures imported afterwards will contain the most recent watermark. If you want to update previously uploaded images with your newly updated watermark, select those images in the job view and choose 'Re-apply Watermark' from the Actions drop-down menu.
Once your pictures are imported into a job, we will store the original file and create resized copies for use as thumbnails and other preview sizes. The "Processing" icon lets you know that this procedure is taking place and you will shortly see a thumbnail of your image appear.
Once you have created subjects via the 'Import Subject List' in a Job, you can select specific subjects and send an email by using the 'Email Selected Subjects' action in the Subjects view.
Once an order is submitted to a lab, there is a 3-5 business day turnaround time between the time that an order is processed, printed, and shipped.
Yes. If you select Snapizzi in the 'Offering Builder' interface, you will see that we offer a download option that you may add to your current offering.
Of course! You may print your own photos or use our Snapizzi system. If you wish to add products that you offer instead of using one of our integrated labs, you can contact us at support@snapizzi.com and we will be glad to implement your products into your account. Once that is done you, will see your own custom products added to the 'Offering Builder' interface where you will be able to create your packages and set pricing. Once your orders come in, you will receive an email with instructions and order details so that you may fulfill that order.
You can completely brand your website by visiting the Sales and Marketing tab in your account and customize settings such as a header, logo, watermark, contact information and business card templates.
Once you receive an order, you will be notified via email as to the details of the order and be able to access the order contents and update photos as well. To do this, simply access the Fulfillment link in the Job which contains the order and click on the Order ID link.
In order for this feature to be available, you must disable automatic submission of orders through the General Settings link in the Account section of your site.
Of course. Contact our support@snapizzi.com department and we can send you the html that you can implement on your site and have a search widget linked to your Snapizzi account.
If you visit the 'Sales and Marketing' tab, you can set a discount based on a dollar amount for the checkout process. When you click on 'Up-Sell/ Discount' you will be able to set a percentage to discount once the customer reaches the minimum dollar amount of your choosing. This setting is used for promotional purposes and can greatly incentivize larger orders. Customers are shown how close they are to receiving said discount in their cart.
Payments are automatically processed for you through the Snapizzi cart. We accept all major credit cards and the transactions are handled through our secure checkout system.
By visiting the 'Account' section of your site, you can enter in your PayPal email address under the PayPal Settings link. Within moments your Snapizzi account will be able to transfer your funds automatically to your PayPal account on a monthly basis.
As a photographer, in order to cancel an order you can do so from the Orders tab. Visiting the Edit Order view (clicking on Edit Order button for a specific order) will allow you to cancel an order if it is still pending. You can also cancel an order from the customer interface by visiting your site while logged out and entering in your Order ID. If your order is still pending, then you will have the option to cancel the order.
Customer FAQ
Snapizzi is available for purchase of pictures 24 hours 7 days a week all year round. If you need to contact us directly, our hours of operations are from 9 AM to 5 PM PST.
In order to find your pictures you will need to visit a photographer's site and type in your picture code to bring up your images.
Our shopping cart allows you to crop your images before you submit your order. Once you have added a product to your cart you can click on the Crop button to set your cropping coordinates. Please note that we keep the aspect ratio of images in the cropping interface to prevent prints from coming out distorted.
You will want to contact the photographer who took your pictures and see if they have been uploaded to their site yet. You can find their contact information in the footer of their website.
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I'm a photographer, how do I set up an account?
